HMRC Phone Number UK: Opening Times & How to Contact HMRC
Trying to get hold of HMRC can be frustrating, especially when you need a quick answer about your tax, PAYE, payroll, Self Assessment or another HMRC service.
Whether you are an employer, employee, contractor, self-employed worker or business owner, knowing the correct HMRC phone number UK and when the relevant helpline is open can save you time.
HM Revenue & Customs (HMRC) provides different telephone numbers for different types of enquiries. The number you need depends on whether you are contacting HMRC about Income Tax, Self Assessment, PAYE, VAT, Corporation Tax or another service.
For the most up-to-date information, always check the official GOV.UK HMRC contact pages before calling.
For businesses, HR and payroll software such as Root HR can also help keep employee information, payroll processes and HR compliance organised in one place.
The Main HMRC Phone Number
If you are looking for the general HMRC contact number, one of the main numbers used for Income Tax and PAYE enquiries is:
0300 200 3300
You can use this HMRC telephone number for a range of Income Tax and PAYE-related enquiries, including questions about tax codes, tax overpayments or underpayments and other personal tax matters.
HMRC currently lists the telephone opening hours as:
- Monday to Friday: 8:00am to 6:00pm
- Closed on bank holidays
HMRC also recommends checking whether your question can be answered using its online services before calling.
For the latest official contact information, visit:
Contact HM Revenue & Customs – GOV.UK
HMRC confirms 0300 200 3300 as the telephone number for Income Tax enquiries.
If you have searched for terms such as “HMRC contact number UK”, “HMRC phone number”, “tax office phone number” or “HM Revenue and Customs contact number”, this is one of the main numbers you may need.
Self Assessment Helpline
If you are completing a Self Assessment tax return or have a question about your Self Assessment account, the relevant HMRC telephone number is:
0300 200 3310
The Self Assessment helpline can help with enquiries relating to:
- Self Assessment tax returns
- Self Assessment payments
- Replacements or notices
- Making Tax Digital for Income Tax
- Other general Self Assessment enquiries
The current telephone opening hours are:
- Monday to Friday: 8:00am to 6:00pm
- Closed on bank holidays
HMRC also provides online support and a Digital Assistant for certain questions.
For official information, visit:
Self Assessment: general enquiries – GOV.UK
HMRC currently confirms 0300 200 3310 for Self Assessment general enquiries.
It is worth noting that HMRC’s online and social-media support opening times can be different from its telephone opening hours. For example, the current Self Assessment GOV.UK page lists longer hours for some online/social support, while the telephone helpline remains Monday to Friday, 8am to 6pm.
Many people search for “HMRC Self Assessment contact number”, “Self Assessment phone number” or “HMRC tax return phone number” when they need this service.
HMRC PAYE Contact Number for Employers
If you run a business or manage payroll, you may need to contact HMRC about PAYE, National Insurance contributions, statutory payments, stakeholder pensions or student loan repayments.
The HMRC employer helpline number is:
0300 200 3200
The current telephone opening hours are:
- Monday to Friday: 8:00am to 6:00pm
- Closed on bank holidays
HMRC states that employers may need their PAYE reference or Accounts Office reference when contacting the employer helpline.
Before calling, HMRC also recommends checking whether your question can be resolved through your Business Tax Account or its online services.
For official employer information, visit:
Employers: general enquiries – GOV.UK
HMRC currently lists 0300 200 3200 for employer general enquiries.
This is particularly relevant if you are searching for “HMRC PAYE contact number”, “HMRC employer helpline”, “PAYE phone number” or “HMRC payroll contact number”.
HMRC Opening Hours
HMRC does not have one single opening time that applies to every service.
Different HMRC departments and services can have different telephone, online and social-media support hours.
For the main telephone services covered in this guide, including Income Tax, Self Assessment and employer PAYE enquiries, the current telephone opening hours are generally:
- Monday to Friday: 8:00am to 6:00pm
- Closed on bank holidays
However, you should always check the individual GOV.UK contact page before calling because opening times can change and some HMRC services have different arrangements.
For example, HMRC currently lists separate opening times for some online and social-media support services. The Self Assessment page lists online/social support from Monday to Friday and Saturday, while the telephone helpline remains Monday to Friday, 8am to 6pm.
So, if you are asking “Is HMRC open on Saturday?”, the answer depends on which HMRC service you are trying to use.
For telephone enquiries covered in this guide, check the specific GOV.UK page before calling.
Are HMRC Calls Free?
You may have seen searches such as:
- HMRC telephone number free
- HMRC free phone number
- HMRC 0800 number
- HMRC telephone number 0345
- Is the HMRC phone number free?
HMRC’s main telephone numbers listed in this guide generally begin with 0300.
A 030 number is a UK-wide number, but it is not automatically a Freephone number.
The cost depends on your telephone provider and whether your phone package includes calls to 030 numbers.
According to GOV.UK, 030 numbers can cost up to approximately 10p per minute from landlines and around 3p to 40p per minute from mobiles, although actual charges vary by provider and package.
If your mobile or landline contract includes 030 numbers within your inclusive minutes, the call may not result in an additional charge.
For the latest information about UK telephone charges, see:
Call charges and phone numbers – GOV.UK
Contacting HMRC About Tax Refunds
If you are waiting for a tax refund or believe you have overpaid tax, the correct contact method depends on the type of tax and your circumstances.
For Income Tax enquiries, HMRC uses:
0300 200 3300
The Income Tax helpline covers questions including tax overpayments and underpayments. HMRC also provides online services that can allow you to check your tax position without calling.
For Self Assessment-related refunds and payments, you may need to use the Self Assessment service:
0300 200 3310
HMRC’s Self Assessment service covers enquiries about Self Assessment returns and payments.
You can also use your online HMRC account where available.
People commonly search for:
- HMRC tax refund phone number
- HMRC tax rebate contact number
- Tax refund phone number UK
- HM Revenue and Customs tax refund
- HMRC refund contact number
There is not one universal refund number for every type of tax, so it is important to use the contact details for the relevant HMRC service.
Other Useful HMRC Contact Numbers
Depending on your situation, you may need a different HMRC department.
Some commonly used HMRC telephone numbers include:
VAT enquiries
0300 200 3700
This number is used for general VAT enquiries.
Businesses should check the current GOV.UK VAT contact information before calling.
Corporation Tax enquiries
0300 200 3410
This number is used for general Corporation Tax enquiries.
National Insurance enquiries
0300 200 3500
This number is used for National Insurance enquiries.
HMRC currently lists National Insurance telephone opening hours as Monday to Friday, 8am to 6pm, closed bank holidays.
A quick reference is:
| HMRC service | Telephone number |
|---|---|
| Income Tax / PAYE | 0300 200 3300 |
| Self Assessment | 0300 200 3310 |
| Employer / PAYE enquiries | 0300 200 3200 |
| National Insurance | 0300 200 3500 |
| VAT enquiries | 0300 200 3700 |
| Corporation Tax | 0300 200 3410 |
Always verify the relevant number on GOV.UK before making a call because HMRC contact information can change.
HMRC Address If You Need to Write
Sometimes calling HMRC is not the best option, particularly when you need to send formal correspondence or supporting documents.
However, there is not one single postal address that should be used for every HMRC enquiry.
For PAYE and Income Tax queries, GOV.UK currently lists:
Pay As You Earn and Self Assessment
HM Revenue and Customs
BX9 1AS
United Kingdom
HMRC also uses different postal addresses for different services.
For example, the current employer general enquiries page lists:
PT Operations North East England
HM Revenue and Customs
BX9 1BX
United Kingdom
Therefore, do not automatically send every HMRC letter to BX9 1AS.
Check the relevant GOV.UK contact page or use the address provided on the most recent HMRC letter you have received.
Best Time to Call HMRC
If you have ever tried to call HMRC, you will know that telephone lines can become busy.
The best time to call can depend on the particular service.
HMRC currently states on several of its contact pages that some telephone lines are less busy during certain morning periods.
For example, HMRC says that the Income Tax phone line is less busy before 10am, Monday to Friday.
For self-employed Income Tax enquiries, HMRC also states that its phone lines are less busy before 10am Monday to Friday.
Some HMRC services provide different guidance, so it is worth checking the relevant GOV.UK page before calling.
A few practical tips include:
- Have your National Insurance number available where relevant
- Have your UTR available for Self Assessment enquiries
- Have your PAYE or Accounts Office reference available for employer enquiries
- Make sure your contact details are up to date
- Check your Personal Tax Account or Business Tax Account first
- Check whether HMRC’s online services can answer your question
- Try calling earlier in the day where HMRC indicates that lines are less busy
Can You Contact HMRC Online?
Yes.
HMRC provides a wide range of online services that can help you deal with tax and payroll-related matters without making a telephone call.
Depending on your circumstances, you may be able to:
- Check your tax information
- Check your tax code
- View tax calculations
- Manage your Personal Tax Account
- Manage your Business Tax Account
- Submit Self Assessment tax returns
- Make payments
- Manage PAYE information
- Manage VAT
- Check certain tax liabilities
- Get help from HMRC’s Digital Assistant
- Find the correct HMRC contact service
HMRC recommends checking whether you can resolve your enquiry online before calling.
You can find the latest HMRC contact options here:
Contact HM Revenue & Customs – GOV.UK
For employers, HMRC also provides online tools and a Digital Assistant for payroll and employer-related questions.
Why Employers Shouldn’t Rely on Calling HMRC
For businesses, regularly searching for the HMRC contact number UK or calling the tax office can often be a sign that payroll and employee administration is taking too much manual effort.
Employers have to manage many different areas, including:
- PAYE
- National Insurance
- Payroll information
- Employee records
- Statutory payments
- Leave and attendance
- Right to Work checks
- HR documentation
- Employee onboarding
- Compliance processes
Managing these processes manually can increase the amount of administrative work required by business owners and HR teams.
Having an organised HR and payroll system can help businesses keep important employee information in one place and reduce repetitive administration.
How Root HR Helps With HR, Payroll & Compliance
Root HR is a UK HR and workforce management platform designed to help businesses manage their employees, HR processes and compliance from one system.
Instead of managing employee information across spreadsheets, documents and separate systems, businesses can use Root HR to organise key HR processes in one place.
Root HR can help businesses with areas including:
- Employee records – Keep important employee information organised and accessible.
- Payroll – Manage payroll information and support HMRC RTI payroll processes.
- Leave management – Manage employee holidays and leave requests.
- Attendance – Monitor employee attendance and working information.
- Right to Work – Manage Right to Work checks and important expiry reminders.
- UKVI compliance – Help manage sponsored workers and immigration-related compliance information.
- Compliance Radar – Keep track of important HR and compliance tasks.
- Contracts and documents – Create and manage employee contracts and HR documents.
- eSignatures – Get important documents signed electronically.
- Policies – Manage workplace policies and employee documentation.
- HR reporting – Access useful information about your workforce.
- Employee onboarding – Organise the process of bringing new employees into your business.
Root HR is designed for UK businesses that want to bring HR, payroll, employee management and compliance together in one platform.
You can find out more about Root HR here:
Root HR – UK HR & Payroll Software
If you are looking for a way to reduce manual HR administration and keep employee information organised, you can also explore the Root HR platform and its available plans.
Final Thoughts
Getting in touch with HMRC does not have to be complicated, but it is important to use the correct HMRC telephone number for your particular enquiry.
The main numbers covered in this guide include:
- 0300 200 3300 – Income Tax and PAYE enquiries
- 0300 200 3310 – Self Assessment
- 0300 200 3200 – Employer and PAYE enquiries
- 0300 200 3500 – National Insurance
- 0300 200 3700 – VAT
- 0300 200 3410 – Corporation Tax
Most of these telephone services currently operate Monday to Friday, 8am to 6pm, although individual HMRC services can have different arrangements. Always check GOV.UK for the latest information before calling.
For businesses, good HR and payroll processes can also reduce the amount of time spent dealing with repetitive administration.
With Root HR, businesses can manage employee records, payroll processes, leave, attendance, HR documents, Right to Work checks and UKVI compliance from one platform.